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Crystal Cruises
Crystal Cruises
Crystal Cruises

Crystal Cruise Protection Program

To help ensure that you have peace of mind, we highly recommend you consider Crystal 's Cruise Protection Program, which was designed especially for the guests of Crystal Cruises. This program provides the wide range of travel insurance protection and assistance services demanded by discriminating travelers, at very competitive rates.

The Cruise Protection Program not only provides reimbursement for penalties that may be assessed due to cancellations for covered reasons, but also provides medical expense reimbursement for accidents overseas when Medicare and many private insurance policies do not. And, if your claim is denied due to pre-existing medical conditions, Crystal Cruises exclusively offers its Cruise Protection Program participants a unique "Rollover Provision," that allows you to transfer your cruise payment to a future cruise.

Highlights of the Program Benefits & Assistance Services Trip Cancellation & Interruption Protection

Coverage for non-refundable cancellation or interruption charges due to medical conditions of guests, their immediate family members or traveling companions. Insurance will pay benefits up to $50,000 for covered expenses. Trip costs in excess of $50,000 may be applied as a credit toward a future Crystal cruise commencing within 12 months from the date of cancellation. This credit is non-transferable and not redeemable for cash.

Crystal Rollover Provision For Pre-Existing Conditions

Guests who need to cancel their cruise because of a pre-existing medical condition and are denied a cash refund from BerkelyCare for that reason will be able to apply their penalized cruise fare to another Crystal cruise commencing within 12 months of the date of cancellation. This rollover is non-transferable and not redeemable for cash.

$1,000 Travel Delay

Reimburses for additional accommodations and "catch-up" transportation expenses for covered delays of more than 12 hours.

$3,000 Baggage Protection/Personal Effects Protection

Provides reimbursement in the event of covered loss, theft or damage during the entire duration of your vacation. There is also a $1,000 Baggage Delay benefit which reimburses for the purchase of personal items should your bags become delayed for more than 24 hours.

$20,000 Medical Protection

Provides coverage for expenses incurred as a result of an illness or injury that first occurs during your cruise.

$50,000 Emergency Evacuation/Repatriation of Remains

This coverage applies to the reasonable cost of transfer to the nearest medical facility qualified to treat a covered emergency or the cost of shipment of the deceased to the point of origin shown on the original travel tickets.

24-hour Worldwide Emergency Assistance Services

Provides 24/7 worldwide emergency assistance, including facilitation of cash transfers; pre-cruise health, safety & weather information, travel changes; lost luggage assistance; lost documents assistance; medical consulting and monitoring; legal, dental and medical referrals to overseas doctors or hospitals; and emergency medical payment assistance. These services are provided by AIG Assist.

How To Enroll

The cost of the program, which is based on your total trip price, will be automatically included in the final balance due on Crystal Cruises' invoice to your Vacations To Go cruise counselor. Payment for this program cannot be accepted after final trip payment or commencement of the penalty period.

To obtain the Crystal Cruise Protection Program, simply ask your Vacations To Go cruise counselor to provide you with the Description of Coverage. Please ask your cruise counselor to confirm that your booking is correctly noted by Crystal 's Reservations Department. Should you decide to purchase Cruise Protection Program, simply pay the plan cost with your final payment. The trip cancellation provisions take effect upon receipt of the Crystal Cruise Protection Program payment. All other provisions take effect upon departure.

Important: This is only a brief description of the program. For complete details of the terms, conditions and exclusions, please refer to the Description of Coverage which you will receive with your travel documents. The policy provides limited benefits, health insurance only. It does NOT provide basic hospital, basic medical, or major medical insurance, as defined by the New York State Insurance Department.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Vacations To Go cruise counselor. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking.

If you book a Crystal cruise, you can purchase insurance from Crystal (Cruise Protection Program) or from the independent insurance provider, CSA. Click here to see details of the CSA Travel Protection Plan.